General's Mandate Zirconium
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Pre-Owned Products Policy
Pre-Owned Products Policy
1. Introduction
Welcome to TRB-Creation’s Pre-Owned Collection. We are committed to providing our customers with high-quality, rigorously inspected pre-owned EDC (Everyday Carry) toys that meet our stringent standards for excellence and durability. This policy outlines the terms and conditions for purchasing pre-owned products from our store.
2. Quality Assurance
At TRB-Creation, each pre-owned product undergoes a meticulous selection and refurbishment process to ensure it meets our high standards:
- TRB Selection: We carefully select only the best pre-owned products that exhibit excellent condition. Our selection process guarantees that every item meets our high-quality standards for functionality and appearance.
- Rigorous Inspection: Every product is examined using detailed inspection techniques to ensure it is free from any imperfections, scratches, or dents. Only items that pass our strict quality standards are approved for resale.
- Maintenance & Refurbishment: Approved products are meticulously cleaned and refurbished to restore their original appearance and functionality, ensuring they meet our high-end quality standards.
3. Product Condition
All pre-owned products sold by TRB-Creation are in Excellent Condition. This means:
- Minimal signs of use with no visible scratches, dents, or functional issues.
- Fully functional and ready for immediate use.
- Thoroughly inspected and maintained to meet our high-quality standards.
4. Return & Refund Policy
Please note: All pre-owned items are non-returnable and non-refundable.
We ensure that every pre-owned product meets our high standards of quality before it is made available for purchase. Due to the nature of pre-owned items, we do not accept returns or offer refunds. We encourage you to review the product descriptions and condition details carefully before making a purchase.
5. Shipping & Handling
For information regarding shipping methods, costs, and delivery times, please refer to our Shipping Policy.
6. Warranty & Guarantee
All pre-owned products come with a 14-day quality guarantee. This guarantee ensures that the product is free from defects and functions as described. If you encounter any issues within this period, please contact us for support.
7. Customer Support
Our dedicated customer support team is here to assist you with any questions or concerns regarding your pre-owned purchase. You can reach us at:
- Email: admin@trb-creation.com
- Phone: +1 (626) 271-3139
- Business Hours: Monday to Friday, 9 AM - 6 PM (PST)
8. Disclaimer
While we strive to ensure the highest quality of our pre-owned products, please note that minor variations may occur due to the nature of second-hand items. We encourage you to read the product descriptions thoroughly and contact us if you have any specific questions about a product’s condition.
9. Sustainability Commitment
By choosing our pre-owned products, you are contributing to sustainable consumption and reducing environmental waste. We are proud to extend the lifecycle of high-end EDC toys, promoting a more eco-friendly approach to everyday carry essentials.
10. Changes to This Policy
TRB-Creation reserves the right to modify this Pre-Owned Products Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our terms and conditions.
11. Contact Us
If you have any questions about our Pre-Owned Products Policy, please feel free to contact us:
- Email: admin@trb-creation.com
- Phone: +1 (626) 271-3139
- Address: 740 S Stimson Ave, City of Industry, CA 91745, United States
Thank you for choosing TRB-Creation. We appreciate your trust and look forward to serving you with the highest quality pre-owned EDC toys.
TIER I · General's Mandate Zirconium · FIDGET SLIDER
About the General's Mandate Zirconium
Every piece inspected and certified by TRB
Handpicked, limited, and hard-to-find EDC
Backed by our dedicated service team
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Frequently Asked Questions
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
Our customer support is available Monday to Saturday.Average answer time: 24h
What is the condition of your pre-owned products?
All our pre-owned products undergo a stringent TRB Selection process to ensure they meet our Excellent Condition standards. This means each item has minimal signs of use, no visible scratches or dents, and is fully functional. We meticulously inspect every product to guarantee top-notch quality before it reaches you.
How does TRB Selection ensure the quality of pre-owned products?
Our TRB Selection process involves several rigorous steps:
- Condition Check: We assess each product for minimal wear and tear, ensuring only the best items are selected.
- Detailed Inspection: Every item is thoroughly examined for functionality and aesthetic perfection.
- Quality Assurance Certification: Only products that pass all checks receive our quality certification, assuring you of their reliability and excellence.
Can I return a pre-owned product if I'm not satisfied?
Yes, we accept returns and provide refunds only for quality issues. If you receive a product that is defective or does not match the described condition, please contact our customer support within 14 days of purchase. Provide your order details and evidence of the issue (such as photos or videos), and we will assist you in processing the return or refund.
Are there any warranties on pre-owned products?
Absolutely. All our pre-owned products come with a 14-day quality guarantee. This guarantee ensures that the product is free from defects and functions as described. If you encounter any issues within this period, please reach out to our customer support team, and we will provide the necessary assistance to resolve the problem to your satisfaction.
