TRB Shipping — Summary

Processing and delivery

In-stock items ship within 1–3 working days (Monday to Friday, excluding public holidays). Pre-ordered, back-ordered, and sourced items follow their own estimated timelines. Estimated delivery after dispatch is 3–9 business days, depending on your country or region; holidays, natural disasters, or pandemics may affect delivery. Tracking details are sent after dispatch; please allow 1–3 working days for tracking information to appear.

Customs — DDP worldwide

DDP worldwide: you never pay customs fees on delivery. We cover standard customs duties and import taxes. If a destination cannot process DDP, we contact you before dispatch to agree on an alternative that adds no cost to you. If you are asked to pay an unexpected customs charge, contact us with the details — the DDP logistics fees we pay already include these charges, and we will resolve the issue with the carrier at no additional cost to you.

Lost or delayed parcels

Contact us if your parcel is lost or tracking has stalled. We open the carrier inquiry and keep you updated. We will not keep you waiting indefinitely: if an investigation remains inconclusive for an extended period, we reship or refund in full if reshipping is not possible.

1. Lost in transit: reship, or a full refund if reshipping is not possible.
2. Marked delivered but not received: contact us for a carrier investigation; confirmed misdelivery is handled like a lost parcel (reship or refund).
3. Stolen after actual delivery: report it to the carrier and local authorities; we help with documentation for your claim.

Return shipping

Return-shipping costs depend on the reason. See Refund Policy, Section 9: we cover shipping for our errors and quality issues; for change of mind, you pay return shipping and the original outbound shipping cost is deducted. Contact us before sending anything back: admin@trb-creation.com.

Full policy: Shipping Policy. The full policy prevails if anything here differs.