TRB Returns & After-Sales — Summary

Full policy: Refund Policy · Shipping Policy. The full pages prevail if anything here differs.

• Contact us first: admin@trb-creation.com. Do not ship anything back before hearing from us. Record your unboxing (photos/video) — this evidence is required for damage, missing-item, wrong-item, or not-as-described claims.
• Cancel within 48 hours of ordering if your order hasn't shipped yet.
• 30 days from delivery: unopened new products can be returned for change of mind (you pay return shipping; original shipping cost is deducted). Opened items are covered only for quality issues.
• Quality issues: report within 7 days with unboxing evidence. Serious problems within 30 days: free repair or replacement service; missing accessories resent free; we pay all shipping for our errors. New products also carry a 30-day functional warranty (replacement-first).
• Certified pre-owned: final sale for change of mind, but covered by the same 30-day quality service. If the item doesn't match its listing, contact us within 30 days — we make it right first (resend missing parts or fair adjustment), and refund in full if it can't be fixed; we pay return shipping. Non-authentic items: immediate full refund.
• Sale items: only items explicitly marked "final sale" are excluded from change-of-mind returns; quality and fulfillment remedies always apply.
• Lost parcels: we open the carrier inquiry and keep you updated; confirmed lost → reship or full refund. We won't keep you waiting indefinitely.
• Customs: DDP worldwide — you never pay customs fees on delivery.
• Refund timing: cancellations within 3–5 business days; approved returns within 5 business days of inspection; sourcing failures within 3 business days of confirmation — all to your original payment method. Bank posting time is separate.
• Your statutory rights are unaffected by anything above.