1. Introduction

Welcome to TRB-Creation’s Pre-Owned Collection. We are committed to providing our customers with high-quality, rigorously inspected pre-owned EDC (Everyday Carry) toys that meet our stringent standards for excellence and durability. This policy outlines the terms and conditions for purchasing pre-owned products from our store.

2. Quality Assurance

At TRB-Creation, each pre-owned product undergoes a meticulous selection and refurbishment process to ensure it meets our high standards:

• TRB Selection: We carefully select only the best pre-owned products that exhibit excellent condition. Our selection process guarantees that every item meets our high-quality standards for functionality and appearance.
• Rigorous Inspection: Every product is examined using detailed inspection techniques to ensure it is free from any imperfections, scratches, or dents. Only items that pass our strict quality standards are approved for resale.
• Maintenance & Refurbishment: Approved products are meticulously cleaned and refurbished to restore their original appearance and functionality, ensuring they meet our high-end quality standards.

3. Product Condition

All pre-owned products sold by TRB-Creation are in Excellent Condition. This means:

• Minimal signs of use with no visible scratches, dents, or functional issues.
• Fully functional and ready for immediate use.
• Thoroughly inspected and maintained to meet our high-quality standards.

4. Return & Refund Policy

Please note: All pre-owned items are non-returnable and non-refundable.

We ensure that every pre-owned product meets our high standards of quality before it is made available for purchase. Due to the nature of pre-owned items, we do not accept returns or offer refunds. We encourage you to review the product descriptions and condition details carefully before making a purchase.

5. Shipping & Handling

For information regarding shipping methods, costs, and delivery times, please refer to our Shipping Policy.

6. Warranty & Guarantee

All pre-owned products come with a 14-day quality guarantee. This guarantee ensures that the product is free from defects and functions as described. If you encounter any issues within this period, please contact us for support.

7. Customer Support

Our dedicated customer support team is here to assist you with any questions or concerns regarding your pre-owned purchase. You can reach us at:

• Email: admin@trb-creation.com
• Phone: +1 (626) 271-3139
• Business Hours: Monday to Friday, 9 AM - 6 PM (PST)

8. Disclaimer

While we strive to ensure the highest quality of our pre-owned products, please note that minor variations may occur due to the nature of second-hand items. We encourage you to read the product descriptions thoroughly and contact us if you have any specific questions about a product’s condition.

9. Sustainability Commitment

By choosing our pre-owned products, you are contributing to sustainable consumption and reducing environmental waste. We are proud to extend the lifecycle of high-end EDC toys, promoting a more eco-friendly approach to everyday carry essentials.

10. Changes to This Policy

TRB-Creation reserves the right to modify this Pre-Owned Products Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our terms and conditions.

11. Contact Us

If you have any questions about our Pre-Owned Products Policy, please feel free to contact us:

• Email: admin@trb-creation.com
• Phone: +1 (626) 271-3139
• Address: 740 S Stimson Ave, City of Industry, CA 91745, United States

Thank you for choosing TRB-Creation. We appreciate your trust and look forward to serving you with the highest quality pre-owned EDC toys.